NovelGPT Open the app

Support & FAQ

Last updated 13 October 2026

Need help? Most questions are answered below. If yours isn't, email support@novelgpt.app. We aim to reply within two business days.

When you write to us, please include:

Please don't send passwords or payment card details.

FAQ

Getting started

What is NovelGPT? NovelGPT is a writing studio for novels and nonfiction books. It keeps track of your people, places, plot and chapter plan, and its AI helps you plan, draft, check and revise while remembering your story.

Do I need an account? No. NovelGPT creates a guest account the first time you open it, so you can write, use the AI and buy credits straight away. Sign in (Settings › Account) only if you want your books and purchases on more than one device.

Can I write without the AI? Yes. Every part of the studio works by hand. The AI only runs when you tap an AI button, and each button shows its credit cost first.

Why does the AI say it is in private testing? While we finish testing, the AI may be available only to invited writers. If you have an access code, tap I have an access code, or go to Settings › Account › Access code.

Credits and plans

What are credits? Credits pay for AI actions. Each action shows an estimate before you confirm it. Longer chapters, bigger models and higher effort levels use more credits. See Pricing.

What does the Free plan include? 1,000 credits each month for the budget and standard AI models at Low or Medium effort. Premium models and higher effort levels need a paid plan or purchased credits.

Do unused credits roll over? Plan credits renew each month and don't roll over. Credits from packs never expire while your account exists, and they are used after your plan credits.

How do I upgrade, downgrade or cancel? Open Settings › Subscription & Credits to change plans.

Upgrades start straight away. Downgrades and cancellations take effect at the end of the current period.

I bought something but don't see my credits. Open Settings › Subscription & Credits and tap Restore purchases. If you bought on another device, sign in with the same account on both. If credits are still missing, email us with your Account ID and the receipt.

Can I get a refund? App Store and Google Play purchases are refunded by Apple and Google. When web purchases are available, unused web purchases can be refunded by us within 14 days. See Refunds & Cancellation.

Privacy and your writing

Who can see my writing? Only you. Guest books are stored only on your device. Signed-in writers' books are also stored in our cloud database so they sync between devices. We don't read your books, and we never sell them or use them to train AI.

What happens when I use the AI? The text that action needs goes through our server to the AI provider that runs the model you chose (Anthropic, OpenAI, Google or xAI), and the reply comes back to you. We don't store it, and the providers don't train on it. See our Privacy Policy.

Can I turn the AI off? Yes. You can withdraw AI consent in Settings › Privacy, and turn off background story memory in Settings › Story memory.

Sync, devices and backups

How do I get my books on another device? Sign in with the same Apple, Google or email account on both devices. Your books, people, places and plans then sync automatically.

I wrote as a guest. Will I lose my books if I delete the app? Yes. Guest books live only on that device or browser. Sign in to sync them, or export each book (Publish › Export) to keep a copy.

How do I export my book? Open the book, go to Publish › Export, and choose DOCX, EPUB, PDF, Markdown or plain text.

Account

How do I sign out? Go to Settings › Account › Sign out. Signing out removes your synced books from that device. They stay in your account and come back when you sign in again.

How do I delete my account? Go to Settings › Account › Delete. You can also ask by email. See Delete your account for what is deleted and what we keep.

Problems

The AI didn't finish or showed an error. Check your internet connection and try again. If your credits ran out, the app offers plans and packs. If you keep seeing the same error, email us the time it happened and your Account ID. Credits are only charged for work the AI actually did.

The AI wrote something harmful or offensive. Tap Report on the response, or email us. See our Acceptable Use Policy.

Contact us

Email is our only support channel, so please be wary of anyone claiming to be NovelGPT support by phone, text or social media.